There are different ways in which you can contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a trouble ticket system. It’s the least complicated channel of correspondence for different reasons. In the event that no support engineer is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always hit home. Additionally, you can copy and paste extensive pieces of info without the need to worry about typing errors, and in case a particular issue requires more time to be fixed or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they are often separate from the hosting platform, so if you need to supply information or to follow instructions, you’ll need to use at least two separate accounts and this number could increase in case you want to manage a handful of domains. On top of that, lots of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a reply.

Integrated Ticketing System in Website Hosting

In stark contrast with what you may find with plenty of other web hosting providers, the ticketing system that we use with our website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different login names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you have an inquiry or run into a predicament, you can contact our support engineers on the spur of the moment. Our system includes an intelligent search mechanism. This suggests that even in case you have opened a plethora of tickets over the years, you’ll be able to track down the one that you need without much difficulty. Furthermore, you can read knowledge base hints on handling commonly confronted challenges.