Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each support request you submit to us will be dealt with within maximum 60 min. If your trouble ticket or e–mail needs further assistance from an admin, we’ll without delay forward it and leave a comment to notify you that your matter is being worked on. If you make use of our Managed Servers package, any of the server administration tasks included there will be performed at a time that is suitable for you.

  • Top quality support service

  • A First–Rate Client Support Service

  • If you require any help working with our Control Panel or with any of the apps that we have preinstalled on the server on your behalf, you can touch base with our client support staff at any moment through the ticketing system. What’s more, if you need help managing your dedicated web hosting server, you can make use of the Managed Servers package, that includes OS updates every week, installation and troubleshooting procedures, server monitoring and restarting services, backup storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Control Panel is preinstalled for each dedicated server. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most instructional articles also video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.