In the event that you've ever had a website hosting account before or you've dealt with any kind of online service, you probably know from your personal experience that for some things it is better to talk to a live person on the phone than to exchange support tickets or emails. In order to know more about a specific service before you decide to purchase it or in case something small-scale needs to be made, for instance, it'll be much easier and faster to get it done live. If you're able to get in touch with representatives over the phone, it is very likely that you are dealing with an actual web hosting supplier, not just a reseller. The type of support that you will get over the telephone may differ between different companies - from standard issues to experienced tech support. Typically the majority of providers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are handled via email or tickets.

Phone Support in Website Hosting

We know that being able to communicate with a live agent is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you can reach us on the phone for fourteen hours every day. If you consider acquiring one of our website hosting, for example, you can call us and find more about our solutions before placing your order so as to make sure that we do meet all of the system requirements for your sites. Following the order, you can call us about any kind of sales and billing difficulties you may experience, or get any general or basic technical information that you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you can use the ticketing system, which will help you track the communication along with any new developments in the resolution of the issue.